Delete Your Account

Delete your account in the app

You can delete your account yourself, at any time, from inside the Snippet app:

1. Fur parents: open Profile, then Settings, then Delete Account.
2. Professionals: open the menu on your dashboard, then About, then Delete Account.
3. Read the confirmation, then enter your password. If you signed in with Google or Apple, leave the password blank.

The deletion happens immediately. There is no waiting period, and it cannot be undone.

If you can't use the app

If you can't sign in, or no longer have the app, email us from the address registered on your account:

Include the email address your Snippet account is registered under, and whether you're a fur parent or a professional. We'll confirm your identity against that email before acting on the request, and we process these requests within 30 days of confirming your identity.

What gets deleted

Deleting your account permanently removes, from our systems:

• Your profile: name, email, phone number and photo
• Your pets' profiles and everything attached to them: medical records, vaccinations, insurance, passport documents, symptom-check results and the photos you uploaded, if you're a fur parent
• Your professional profile, license information and photo, services and availability, and the subscription records we hold, if you're a professional
• Your bookings and the reviews you have written or received
• Your notification history and the device registrations used to send you notifications
• Any address you gave us to be told when Snippet became available

What deleting your account means for other people

• Any booking that is still upcoming (waiting for a reply, or accepted) is cancelled, and the other person is told.
• Past bookings with you are removed from the other person's history as well, along with reviews attached to them.

What deleting your account does not do

• It does not cancel a subscription. A Snippet Professional subscription is billed by Apple or Google, not by us. Cancel it in Settings › Apple Account › Subscriptions on iPhone, or in Google Play under Payments & subscriptions on Android.
• Apple and Google keep their own records of any purchase you made through them. We cannot delete those.
• If you signed in with Apple, you can also remove Snippet from your Apple Account under Settings › Apple Account › Sign in with Apple.